The mission of Virginia Tech's 4Help Customer Support Center is to enhance the university's missions of teaching, learning, research, and outreach by providing centralized computing and telecommunications support services to Virginia Tech affiliates through:
We endeavor to provide fast, courteous, and comprehensive computer support to Virginia Tech faculty, staff, and students for services provided by central Information Technology. Alumni, retired faculty, and retired staff may recieve help with problems related to services provided to them by Virginia Tech.
The answers.vt.edu knowledge base contains over 1600 answers to computing and technology questions. The knowledge base is available 24 hours a day, seven days a week at www.answers.vt.edu.
4Help is comprised to two operational unites delivering two levels of support which are:
The VTOC, located in Research Building 14 in the Corporate Research Center, provides customer support agents who are available 24 hours a day, seven days a week, to reset passwords for your PID, Banner ID, and Hokies ID, and provide around-the-clock monitoring of critical university systems. Any system outages should be reported by calling the VTOC.
The VTOC is limited to providing the services listed above and assisting with navigating our online help resources. If you need further assistance, the VTOC can submit a problem report ticket to the 4Help helpdesk.
The 4Help helpdesk, operated by University Computing Support and located at 735 University City Blvd., provides second level support during regular business hours (8:00 a.m. - 5:00 p.m., Monday - Friday) for assistance with a wide variety of computer problems. Helpdesk consultants will help you resolve your problem by:
Areas of support include:
What we cannot do:
Note: For assistance with virus removal, visit the Clean it up Web page.
Other services offered include:
We encourage you to use the Help Request Form when contacting the Helpdesk for faster problem ticket creation.
Contact 4Help via one of the following methods:
If you want to include information about 4Help, University Computing Support, or reference our sites (such as computing.vt.edu or answers.vt.edu) please use the PDF file below as a reference.
Important: We ask that all material by another department referencing 4Help be sent to us for review prior to being published.