Housing over 1300 solutions, answers.vt.edu provides 24x7 access to computing support articles for a wide variety of problems. The goal is to provide as many answers to computing problems as possible. However, answers.vt.edu does not include documentation that can commonly be found in product help files.
The answers.vt.edu knowledge base began in February 2000 when a push was made to encourage self-service computing support on the Internet. The majority of the articles are actual answers given by 4Help consultants to customers requesting support.