Resources for Computer Support Personnel

The following is a compilation of useful resources for computer support personnel at Virginia Tech. In addition to the resources mentioned below, be sure to review the services listed on computing.vt.edu.

Contents

• Web Sites
• Mailing Lists
• User Groups & Skill Development
• Helpdesks & Tutorials

Web Sites

• computing.vt.edu

  A directory of computing services provided by Virginia Tech

• answers.vt.edu

  A collection of over 1700 documents for solving computing-related problems

• antivirus.vt.edu

  Information and downloads related to viruses and antivirus software

• security.vt.edu

  Information, worksheets, books, and presentations on enhancing personal and organizational computer security

• cns.vt.edu

  Information on telecommunications and network services

Mailing Lists

There are several mailing lists run to increase communication between support personnel. For more information about mailing lists, see the LISTSERV page on computing.vt.edu.

• TECHSUPPORT

  The definitive list for support personnel at Virginia Tech

• MIDDLEWARE-ANNOUNCE

  Announcements for Middleware-provided services

• OPEN-SOURCE

  Discussions about open source software and Virginia Tech's projects

• PERFORMANCE

  Announcements about systems' status and maintenance

• VCE-TECHSUPPORT

  Virginia Cooperative Extension version of the TECHSUPPORT list

• VT-DNET

  List for CNS network liaisons

• WEB-L

  List for web developers to ask questions, share advice

Joining a Mailing List

To subscribe to a mailing list, refer to Subscribing to a LISTSERV List.

List Archives

If you would like to review the archives of a list, see the List Archives at LISTSERV.VT.EDU page.

User Groups & Skill Development

• Departmental Computer Support Symposium (DCSS)

  Symposium for department support personnel to learn more about technology trends on campus

• Linux/Unix User's Group (VTLUUG)

  Discussion and support for Linux/Unix administrators

• Lynda

  Interactive tutorials which cover a variety of topics

• Sun User's Group (VTSUG)

  Newsgroup for Sun administrators

• Windows User's Group (VTWUG)

  Discussion and support for Windows administrators

Helpdesks & Tutorials

You may want to refer people in your department to the following resources:

• Getting Started

  Guide for new students, faculty, and staff

• 4Help

  Contact 4Help by using the Help Request Form (http://4help.vt.edu) or by calling (540) 231-HELP (4357).

Other Resources

• Techsupport List Archives

• ITKnowHow Wiki

• DCSS  

• Antivirus

• Banner

• Scholar

• Support Links

• Hokies ID

• LISTSERV

• Exchange

• PID

• WebMail

• WebOutlook