Software Assistance & Education Center

The Software Assistance & Education Center (SAEC) is a service jointly provided by 4Help/University Computing Support and Information Technology Acquisitions. Its mission is to provide students, faculty, and staff with software installation assistance as well as providing regularly-scheduled tutorial help sessions on common issues such as data backup, system reformatting, virus removal, and wireless network configuration.

Some examples of issues for which we can provide assistance are:

• Installing software obtained from Software Distribution
• Installing Windows on Apple computers (Boot Camp, Parallels, Fusion)
• Answering questions about computers and computing resources (MyVT, VT Mail, Scholar, etc.)
• Troubleshooting and configuring wireless connections
• Installing and configuring anti-virus and anti-spyware software
• Preventing recurrence of problems through education

Important: When you visit the SAEC, be sure to bring:

• An external hard drive with all your backed up data
• Your original software and operating system installation discs
• Your power cord

Location

At the center desk on Torgersen Bridge

Hours

During Fall and Spring semesters, SAEC is open from 10:00 a.m. until 5:00 p.m., Monday through Friday.

Note: SAEC is closed during the summer. For assistance, contact 4Help by using the Help Request Form or by calling (540) 231-HELP (4357).