VT Mobile Messaging
About Mobile Devices at Virginia Tech
Mobile devices have become a very popular portable tool for e-mail and calendaring. Information Technology offers mobile messaging capabilities for faculty and staff. The mobile messaging program, Good Messaging, uses an enterprise server provided by CNS (Communications Network Services) that offers continuous wireless synchronization in order to access and update e-mail, address lists, and other information from the Exchange server. 4Help provides full support for users of this system.
With the increased availability of mobile devices with "push technology" and ActiveSync, many users are purchasing mobile devices with data plans. 4Help provides limited support for Exchange on CNS-purchased phones with Windows Mobile or iPhones. The advanced capabilities and security offered by Good Messaging is not available on phones using ActiveSync.
In addition to Exchange mail, most mobile devices can be configured to use VT (POP) Mail. Unfortunately, with such a wide variety of mail clients available for mobile devices, 4Help is only able to offer the most basic mail settings. Further assistance can generally be obtained through the carriers and/or manufacturers.
University Contracts for Mobile Devices
The university has a contract with several different carriers for several devices at competitive prices. For a full description of mobile messaging options provided by CNS, see their Cellular Ordering Basics Web page.
Support for Mobile Devices
4Help provices limited technical support for smartphones, mobile messaging, and other handheld devices as described below:
Level 1 Mobile Device Support
University-Owned Windows Mobile or Palm-Based Smartphone With Good Messaging Service:
4Help offers full support of Good Messaging including configuration and use of the device, as well as help facilitating warranty issues. For assistance, please contact 4Help using the Help Request Form. Be sure to mention "Good Messaging" or "Goodlink" in the Problem field.
Note: After purchasing this service, upon receiving your mobile device, you will also receive a "Welcome to Goodlink" e-mail containing initial configuration instructions.
Level 2 Mobile Device Support
University-Owned Windows Mobile Smartphone or iPhone:
4Help offers support helping to facilitate warranty issues, and limited support of ActiveSync configuration and use. Support for configuration and use will be provided on a best-effort basis. For more information, see the following:
Level 3 Mobile Device Support
Personally-owned devices accessing VT Mail (POP) or Exchange are supported via answers.vt.edu Knowledge Base articles only. Further assistance can generally be obtained through the carriers and/or manufacturers.
Personally-Owned Windows Mobile Smartphone or iPhone:
4Help offers no support, but provides basic mail settings. For help configuring ActiveSync, contact your mobile device service provider. For more information, see the following:
Personally-Owned SmartPhone With VT Mail:
4Help offers no support, but provides basic mail settings. For help configuring your particular mail client, contact your mobile device service provider. For more information, see the following:
PDAs, Cell Phones, Portable Game Devices, and Other WiFi Devices:
4Help offers only configuration documentation and no support other than basic mail settings: Configuring Mobile Computing Devices to Connect to the VT Mail Server. For help beyond initial setup, refer to your service provider and/or your device's vendor.
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