VT Mobile Messaging
Beginning July 1, 2005, Information Technology is offering mobile messaging capabilities for faculty and staff. VT Mobile Messaging is a system that supports multiple e-mail capable cellular phones, handheld devices, and industry-standard operating systems. The goal is to provide secure, real-time, reliable wireless information access on a variety of palmOne and Windows Mobile handhelds. The mobile messaging program uses an enterprise server provided by CNS (Communications Network Services) and offers continuous, wireless synchronization in order to access and update e-mail, address lists and other information from the Exchange server.
Contents
Obtain Service
For information on service plans, equipment, and obtaining VT Mobile Messaging service, see CNS's Mobile Messaging page.
You also must have a Full Exchange Account in order to use mobile messaging and only one device per individual will be operable. If you are unsure what kind of Exchange Account you have, refer to the Exchange Accounts page.
Configuration Instructions
Below are links to step-by-step instructions to follow when setting up your handheld device. For help with configuring other features or with troubleshooting, try the answers.vt.edu knowledge base.
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Set Up Your Handheld Device to Use VT Mobile Messaging |
| Getting a Full Exchange Account and
getting started with your handheld device. |
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Treo Handheld
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Windows CE Devices
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Use VT Mobile Messaging Effectively |
| Documents designed
to help you make the most of the GoodLink Service. |
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Treo Handheld
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Windows CE Devices
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Outlook Mobile Access
In the future, Outlook Mobile Access (OMA) may be another option. Microsoft will be offering a form of mobile messaging though the Exchange service beginning with the Exchange 2003 version of the software. This product is currently supporting only Windows CE based hand held devices, although PALM OS support is under development. The centrally provided Exchange service at Virginia Tech is running Exchange 2000. Plans are being developed to migrate to the 2003 version, but many factors will impact the actual scheduling of this project. If the project is not completed by the end of the summer window (by August 1, 2005) the next window of opportunity will be the Winter Break in December of 2005.
In addition to the actual migration of the server software, testing of the OMA product within the Virginia Tech environment, development of documentation, and training of support staff will be necessary. These steps are already underway for support of the current Mobile Messaging product from Good Technology (known as “GoodLink”). The GoodLink product will run as is on either Exchange 2000 or Exchange 2003.
Support
For help with configuring other features or with troubleshooting, try the answers.vt.edu knowledge base. If you still need assistance, contact 4Help by using the Help Request Form (http://4help.vt.edu) or by calling (540) 231-HELP (4357).
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