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| You Are Here: | Home > Help & Tutorials > 4Help: Virginia Tech's Customer Support Center |
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4Help: Virginia Tech's Customer Support CenterThe Customer Support Center (4Help) provides fast, courteous, and comprehensive computer support to Virginia Tech faculty, staff, and students. Alumni and retired faculty and staff may receive help with problems related to services offered by Virginia Tech. ContentsAnswers.vt.edu Knowledge BaseThe answers.vt.edu knowledge base contains over 1600 answers to computing and technology questions. The knowledge base is available 24 hours a day, seven days a week at www.answers.vt.edu. Helpdesk & Desktop SupportCustomer Support Agents are available 24 hours a day, seven days a week, to take questions on a wide variety of computer problems. If you need assistance, contact 4Help by using the Help Request Form (http://4help.vt.edu) or by calling (540) 231-HELP (4357). 4Help is comprised of units delivering two levels of support: Areas of support include:
What we cannot do:
Other services offered:
How to Contact the HelpdeskWe encourage you to use the Help Request Form when contacting the Helpdesk for faster problem ticket creation.
Need More Information?
Note: We ask that all material by another department referencing 4Help be sent to computing@vt.edu for review prior to being published. 4Help: Virginia Tech's Customer Support Center (PDF, 57KB)
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