Customer Support Center (4Help)
The Customer Support Center (4Help) provides fast, courteous,
and comprehensive computer support to Virginia Tech faculty,
staff, and students. Alumni and retired faculty and staff
may receive help with problems related to services offered
by Virginia Tech.
Contents
Answers.vt.edu Knowledge Base
The answers.vt.edu knowledge base contains over 1600
answers to computing and technology questions. The knowledge
base is available 24 hours a day, seven days a week at www.answers.vt.edu.
Helpdesk & Desktop Support
Customer Support Agents are available 24 hours a day, seven
days a week to reset PID, Banner ID, Hokies ID, to monitor
system outages, and to take questions on a wide variety
of computer problems. If you need assistance, contact
4Help by using the Help
Request Form (http://4help.vt.edu) or
by calling (540) 231-HELP (4357).
Areas of support include:
-
Internet connectivity through on-campus Ethernet, the
Virginia Tech Modem Pool, and wireless access.
-
Central computing resources such as:
-
Administrative systems such as:
-
Microsoft Office Products: Outlook, FrontPage, Access,
Excel, Word, PowerPoint
What we cannot do:
-
Work on homework assignments for any student
-
Install or repair hardware, including network cards
-
Install or configure operating systems or third party
software
-
Reinstall operating systems
How to Contact the Helpdesk:
We encourage you to use the Help Request Form when contacting
the Helpdesk for faster problem ticket creation.
The Helpdesk is open
24 hours a day/7 days a week
Contact 4Help via one of the following methods:
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