Software Assistance & Education Center
The Software Assistance & Education Center (SAEC) is a service jointly provided by 4Help/University Computing Support and Information Technology Acquisitions. Its mission is to provide students, faculty, and staff with software installation assistance as well as providing regularly-scheduled tutorial help sessions on common issues such as data backup, system reformatting, virus removal, and wireless network configuration.
Some examples of issues for which we can provide assistance are:
- Installing software obtained from Software Distribution
- Installing Windows on Apple computers (Boot Camp, Parallels, Fusion)
- Answering questions about computers and computing resources (MyVT, VT Mail, Scholar, etc.)
- Troubleshooting and configuring wireless connections
- Installing and configuring anti-virus and anti-spyware software
- Preventing recurrence of problems through education
Important: When you visit the SEAC, be sure to bring:
- An external hard drive with all your backed up data
- Your original software and operating system installation discs
- Your power cord
Location
At the center desk on Torgerson Bridge
Hours
SAEC is closed for summer 2012.
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